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As providers of digital services, we’re committed to ensuring our clients have a clear understanding of our refund procedures, aligned with the European Union’s consumer protection standards. Below is a detailed overview of our policy:
Right of Withdrawal:
Consumers have the right to withdraw from a contract concluded online within 14 days of the initial agreement without giving any reason.
If you wish to exercise this right, please contact our support team within the 14-day period to initiate the process.
Services Used Before Withdrawal:
If you request the initiation of services within the 14-day withdrawal period and later decide to cancel, you’ll be charged a pro-rata fee for the services rendered up to the point of cancellation.
Exceptions:
For contracts involving online digital content (like streaming or downloads), the right of withdrawal expires if the delivery has started upon your request and acknowledgment that this will mean your right of withdrawal is forfeited. The same applies to contracts involving brokerage, audits, and management.
Refund Process:
Should you be eligible for a refund, we will process your request within 14 days of receiving the withdrawal notice.
Refunds will be issued through the original payment method, unless explicitly agreed upon otherwise.
Information Provision:
We aim to provide clear information regarding our services, prices, and refund policy. Should we fail to inform you about the right of withdrawal, the withdrawal period might be extended up to 12 months.
Deductions from Refunds:
For service contracts, we may deduct an amount in proportion to the services provided up until the point of your cancellation.
Should there be any reduction in value of the services provided (e.g., due to usage), we may deduct an appropriate amount, provided this has been stated upfront.
Contacting VEYYO:
If you have any questions about our refund policy or wish to initiate a withdrawal, please contact our support team at [[email protected]] or use our contact form on the website.